Note: 1. Full reports written in English are available at the Resource Centre of the Office of The Ombudsman for public reference. 2. Only hardcopies in English and Chinese are available for cases marked with * or announced before January 1997.

2008/2009

1. Direct Investigation on Government's Measures for Street Management (December 2008)
2. Direct Investigation on Control of Roadside Banners (December 2008)
3. Direct Investigation on Prevention of Abuse of Special Grants under the CSSA Scheme (December 2008)
4. Direct Investigation on Effectiveness of the Integrated Call Centre in Handling Complaints (June 2008)

2007/2008

1. Direct Investigation on Handling of Water Seepage Complaints by the Food and Environmental Hygiene Department, Buildings Department and Water Supplies Department (April  2008)
2. Direct Investigation on Alleged Overcharging of Water Bills by the Water Supplies Department (March 2008)
3. Direct Investigation on Special Examination Arrangements for Students with SpLD by Education Bureau and Hong Kong Examinations and Assessment Authority (February 2008)
4. Direct Investigation on Mechanism for handling conflict of interests in organisations subvented by the Leisure and Cultural Services Department (November 2007)*

2006/2007

1. Direct Investigation on Assessment of Children with Specific Learning Difficulties (April 2007)
2. Direct Investigation on Monitoring of Cases with Statutory Time Limit for Prosecution by the Food and Environmental Hygiene Department (March 2007)
3. Direct Investigation on System for Processing Applications for Disability Allowance by Social Welfare Department (November 2006)
4. Direct Investigation on the Administration of the Mid-Levels Moratorium (September 2006)

2005/2006

1. Direct Investigation on the Medical Fee Waiver System Administered by the Hospital Authority and the Social Welfare Department (April 2006)
2. Direct Investigation on the Monitoring of Cases Assigned Out by Legal Aid Department (January 2006)
3. Direct Investigation on the Monitoring of Property Services Agents by Housing Department (September 2005)
4. Direct Investigation on the Letting of Market Stalls by Auction (April 2005)
   　

2004/2005

1. Direct Investigation  on Bloodworm Incidents in Public Swimming Pools (December 2004)
2. Direct Investigation on the Administration of Urn Grave Cemeteries (November 2004)
3. Direct Investigation on the Enforcement Action on Unauthorised Building Works in New Territories Exempted Houses (August 2004)
4. Direct Investigation on Enforcement of the Building Management Ordinance (June 2004)
5. Direct Investigation on 2003 Priority Arrangements for Surplus Teachers in Aided Primary Schools (May 2004)

2003/2004

1. Direct Investigation on the Handling of Examination Scripts under Marking (March 2004)
2. Direct Investigation on the Prevention of Abuse of the Comprehensive Social Security Assistance Scheme (December 2003)
3. Direct Investigation on the Assistance Provided by Home Affairs Department to Owners and Owners' Corporations in Managing and Maintaining their Buildings (November 2003)
4. Direct Investigation on the Operation of the Integrated Call Centre (July 2003)
5. Direct Investigation on the Enforcement of Education Ordinance on Universal Basic Education (May 2003)

2002/2003

1. Direct Investigation on the Role of Home Affairs Department in Facilitating the Formation of Owners' Corporations (March 2003)
2. Direct Investigation on the Monitoring of Charitable Fund-Raising Activities (February 2003)
3. Direct Investigation on the Mechanism for Handling Missing Patients in HA Hospitals (November 2002)
4. Direct Investigation on the Administration of Vehicle Registration Marks Auction (October 2002)
5. Direct Investigation on Funding of Sports Programmes by Hong Kong Sports Development Board (August 2002)
6. Direct Investigation on Education Department's Contingency and Relief Measures for the Secondary School Places Allocation Exercise 2001 (May 2002)

2001/2002

1. Direct Investigation on the Mechanism for Enforcing the Prohibition of Smoking in No Smoking Areas and Public Transport Carriers (March 2002)
2. Direct Investigation on the Administration of Public Examinations (March 2002)
3. Direct Investigation on the Management of Construction Projects by the Housing Authority and the Housing Department (March 2002)
4. Direct Investigation on the Procedures for Handling Travellers Suspected of Using False or Otherwise Suspect Travel Documents (June 2001)

2000/2001

1. Direct Investigation on the Procedures for Immigration Control of Persons who present themselves, are found or returned to Immigration Check Points without Proof of Identity  (April 2001)
2. Direct Investigation on the Management of Government Crematoria (January 2001)
3. Direct Investigation on the Clearance of Provisional Urban Council Tenants and Licence Holders affected by Land Development Corporation's Development Projects (November 2000)
4. Direct Investigation on Selected Issues Concerning the Provision of Retraining Courses by the Employees Retraining Board (September 2000)
5. Direct Investigation on the Regulatory Mechanism for Local Travel Agents for Inbound Tours (August 2000)
6. Direct Investigation on the Provision and Management of Private Medical and Dental Clinic Services in Public Housing estates (May 2000)
7. Direct Investigation on the Regulatory Mechanism for the Import/Export, Storage and Transportation of Used Motor Vehicles/Cycles and Related Spare Parts (May 2000)