1. Fact Sheet of The Ombudsman (July 2011)
2. Publicity Poster (June 2011)
3. Publicity Leaflet (May 2011)
4. Mediation Service (January 2002)
5. Maladministration and Redress (April 1998)
6. Effective Complaint Handling - a Tool for Better Serving the Community (April 1998)
7. The Ombudsman and the Protection of Human Rights in Hong Kong (April 1998)
8. The Ombudsman Guide to Good Standards of Customer Service for Public Officers (March 1998)
9. An Ombudsman System with Hong Kong Characteristics (January 1998)
10. Administrative Fairness Checklist (April 1997)
11. Administrative Ethics Checklist (April 1997)
12. Act Justly and there will be Justice, Act with Integrity and there will be Respect (October 1996)