The Office of The Ombudsman provides the following services :
Conducting independent investigations into complaints against almost all government departments, and major public organisations with The Ombudsman's for alleged maladministration such as inefficiency, unreasonable or improper actions or procedures, abuse of power, negligence and disparity of treatment, etc.
Investigating into complaints of non-compliance with the Code on Access to information on all government departments
Carrying out self-initiated direct investigationsinto those issues of potentially wide public interest and concern.
Providing enquiry service on the role, functions and jurisdiction of The Ombudsman and the services this Office provides. The opening hours of the Complaint and Enquiry Counter are as follows :
Weekdays : 9:00 a.m. to 5:00 p.m.
Saturday : 9:00 a.m. to 12:00 noon
Sunday and public holidays : Closed
A telephone recording service and information is available outside normal office hours.
Delivering education service and information on the work of The Ombudsman. Members of the public are welcome to approach our Resource Centre to obtain published information by the Office and other overseas ombudsman institutions. Guided group visits to the Resource Centre and outeaching talks on the Ombudsman system can be arranged upon request. You can download the application form here. The opening hours of the Resource Centre are so follows :
Weekdays : 9:00 a.m. to 5:00 p.m. (Lunch break at 1:00p.m. to 2:00p.m.)
Saturday, Sunday and public holidays : Closed
