Home
About Us
- Vision and Mission
- Organisation Structure
- Service Areas
- Performance Pledges
Ordinance
How to Complain
- Lodging a Complaint
- Complaint Handling Methods
- Limits on Investigations
- Complaint Handling Flow Chart
Investigation Reports
- 2006/07
- 2005/06
- 2004/05
- 2003/04
- 2002/03
- 2001/02
- 2000/01
- 1999/00
- 1998/99
- 1997/98
- 1996/97
- 1995/96
- 1994/95
Direct Investigation
- Direct Investigation Function
- Statutory Functions and Power
- Guidelines for Initiating Direct Investigation
- Assessment of Issues for Direct Investigation
- Cases under Investigation
- Cases Concluded
Annual Reports
- 2005/06
- 2004/05
- 2003/04
- 2002/03
- 2001/02
Ombuds News
- 2006/07
- 2005/06
- 2004/05
- 2003/04
Publications
- Annual Reports
- Investigation Reports
- Direct Investigation Reports
- Ombuds News
- Ombudsman Ordinance
- Publications [Note:() indicating issuing date of the latest edition]
1. Performance Pledges (April 2006)
2. Publicity Leaflet (August 2005)
3. Tips for Making a Proper Complaint (July 2005)
4. Fact Sheet of The Ombudsman (June 2005)
5. Ombudsman Awards Leaflet (May 2005)
6. Direct Investigation (April 2003)
7. Leaflet on Mediation Service (January 2002)
8. Report of the Study on Correctional Services Department's Complaint Handling System (June 1998)
Only has hardcopy in English version that is available at the Resource Centre of the Office of The Ombudsman for public reference.
9. Report of the Study on Complaint Handling Systems of Housing Department and Hong Kong Housing Society (June 1998)
Only has hardcopy in English version that is available at the Resource Centre of the Office of The Ombudsman for public reference.
10. Operation Manual on Mediation Service (May 1998)
11. Maladministration and Redress (April 1998)
12. Effective Complaint Handling - a Tool for Better Serving the Community (April 1998)
13.Risk Management and Its Application (April 1998)
14. The Ombudsman and the Protection of Human Rights in Hong Kong (April 1998)
15. An Ombudsman System with Hong Kong Characteristics (January 1998)
16. Public organisations and the Citizens - The Ombudsman Guide to Good Standards of Customer Service for Public Officers (January 1998)
17. Administrative Fairness Checklist (April 1997)
18. Administrative Ethic Checklist (April 1997)
19. Act Justly and there will be Justice, Act with Integrity and there will be Respect (October 1996)
20. Leaflet on Internal Complaint Handling (INCH) Programme (January 1996)
What's New
FAQ
Related Links
Form Download
- Enquiry Form
- Complaint Form
- Job Application Form
- Application Form for Guided Group Visit to Resource Centre
OMB Challenge Game
Publicity Videos
- Delay in Application
- Bad Attitude
Staff Recruitment
Contact Us
| 
