Investigation Reports

For cases announced before January 1997, only hardcopies are available. They are at the Resource Centre of Office of The Ombudsman for public reference.

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2008/2009

1. Complaint against Hong Kong Examinations and Assessment Authority (June 2008)

2007/2008

1. No warning on surcharge for overstaying in public housing unit (November 2007)
2. Inadequate disclosure to Home Ownership Scheme purchasers on slope maintenance responsibility (November 2007)

2006/2007

1. Complaint against Vocational Training Council for impropriety in conducting a tender exercise (December 2006)

2005/2006

1. A Case involving Two Concurrently Valid Endorsements: Complaint against Immigration Department Unfounded (January 2006)
2. Complaint against Housing Department, Lands Department and Planning Department for shirking responsibility and delay in handling an unauthorized structure (October 2005)
3. Complaint against Office of the Telecommunications Authority and Buildings Department for impropriety in approving an application for installing a mobile telephone base station (October 2005)
4. Complaint against the Social Welfare Department for delay in processing an application for disability allowance (June 2005)
5. Complaint against the Lands Department for delay in handling water seepage problem on a retaining wall (June 2005)

2004/2005

1. Complaint against the Official Receiver's Office for delay in following up a report of bankruptcy offence (January 2005)
2. Complaint against six Government departments for failing to resolve the problem of laundry drying in public places (January 2005)

2003/2004

1. Two complaints against Housing Department respectively for - (a) delay in resolving a case of seepage on the ceiling; and (b) unfair treatment to the tenant whose unit was alleged to have caused the seepage (March 2004)
2. Complaint against the Buildings Department for impropriety in carrying out emergency works (January 2004)
3. Complaint against Housing Department for delay in processing a report on using a forged document to apply for public housing (January 2004)
4. Complaint against Food and Environmental Hygiene Department for impropriety in handling the withdrawal of an application for transfer of food business licence (December 2003)
5. Complaint against the Housing Department for ineffective supervision of a property services company which resulted in prolonged occupation of venues in a public housing estate (August 2003)
6. Complaint against the Home Affairs Department for maladministration in assisting an owner to obtain the ownership records of an estate free of charge (August 2003)

2002/2003

1. Complaint against Drainage Services Department, Home Affairs Department and Lands Department for dodging responsibility to repair a damaged stream bank /retaining wall adjacent to a house (March 2003)
2. Complaint against Fire Services Department for improperly handling an application for Fire Services Certificate (February 2003)
3. Complaint against Hong Kong Housing Authority and Housing Department for mismanagement in the sell-back of an HOS flat (February 2003)
4. Complaint against Buildings Department for impropriety in handling the maintenance of the external walls of a Building (November 2002)
5. Complaint against Buildings Department for impropriety in handling the repair of a party wall (November 2002)
6. Complaint against Housing Department for delaying the processing of application for Autopay and unreasonably refusing the complainant to use Payment by Phone Service to pay rent (October 2002)
7. Complaint against Leisure and Cultural Services Department for improper procedures of handling books returned by borrowers (August 2002)
8. Complaint against Housing Department (HD) for collecting excessive debris removal charge (August 2002)
9. Complaint against the Leisure and Cultural Services Department for tolerating swimming clubs conducting improper teaching activities in public swimming pools and obstructing other swimmers (July 2002)
10. Complaint against the Leisure and Cultural Services Department for unreasonably rejecting applications for hiring of its venues (July 2002)

2001/2002

1. Complaint against Housing Department for sending out messages little short of being threatening to staff upon implementation of the Voluntary Departure Scheme; issuing guidelines to staff misleading them into believing that no ceiling would be set on the number of units to be outsourced under the Management Buy Out Option; and adopting a double standard in that only the shareholding employees were allowed to apply for reinstatement (December 2001) 
2. Complaint against the staff of the Kowloon-Canton Railway Corporation for failure to follow the ticket-checking procedure properly (December 2001)
3. Complaint against the Leisure and Cultural Services Department for failing to properly manage the “licensed area” at the light refreshment restaurant premises leased to the complainant and recovering from him the costly expenses incurred by the reinstatement works (December 2001) 
4. Complaint against Government Supplies Department and Hospital Authority for premature award of contract for supply of medical oxygen and containers (September 2001)
5. Complaint against the Housing Department for failing to arrange an open tender for the provision of decoration debris removal service to a newly completed estate (September 2001) 
6. Complaint against the staff of the Housing Department for entering the private tenement flat of the complainant without giving a reasonable explanation and asking her young daughter to sign on documents which she did not understand  (April 2001)

2000/2001

1. Complaint against the Buildings Department, Lands Department and Planning and Lands Bureau for maladministration relating to the title deeds of houses in Fairview Park (January 2001)
2. Complaint against the Census and Statistics Department for wrongly sending its Notices on Lodgement of Import/Export/Re-export Declaration despite repeated complaints (November 2000) 
3. Complaint against the Housing Department for (a) impropriety in handling the complainant’s request for a credit of 3 years’ waiting time in respect of his application for public housing and (b) failure to give him a written reply in response to his request (September 2000)
4. Complaint against the Lands Department, Home Affairs Department, Environmental Protection Department, Planning Department and Transport Department for unreasonably approving the re-grant of a site for use as public car park (September 2000)
5. Complaint against the former Regional Services Department for impropriety in the service of summonses (August 2000)
   
6. Complaint against the Inland Revenue Department for committing the same mistake for two consecutive years of assessment (August 2000)
7. Complaint against a doctor of the Hospital Authority for falsely stating that the complainant had not requested to see the District Judge or Magistrate (June 2000)

1999/2000

1. Complaint against the Housing Department for: (a) cancelling the complainant’s application for special transfer without giving her prior written notice and clearly explaining to her the reasons for the cancellation; and (b) misleading her into believing that she would be given three offers of public rental flat allocation. (February 2000)
   
2. Complaint against the former Agriculture and Fisheries Department and the Lands Department for evading responsibility and delaying action on a tree which posed danger to passers-by. (February 2000)
   
3. Complaint against Transport Department for failure to monitor/supervise the operation of the Hongkong & Yaumati Ferry Co Ltd (HYF) sufficiently during the course of preparation for and commissioning of the new Cheung Chau - Central, Mui Wo - Central and Peng Chau - Central licensed ferry services which commenced operations on 1 April 1999. (January 2000)
4. Complaint against the Social Welfare Department for: (a) the unreasonable procedures in the review of the Disability Allowance payable to the complainant, and (b) the unfriendly manner of the caseworker. (November 1999)
5. Complaint against the Housing Department for : (a) delay of some five months in notifying the complainant about the cancellation of his application for public housing; and (b) mishandling his letters.(August 1999)
6. Complaint against the Lands Department for delay and mishandling of the applications for change of trade and change of tenancy in respect of a Short Term Tenancy. (May 1999)
7. Complaint against a hospital under the Hospital Authority for its refusal to loan an X-ray film for use by a private hospital as reference (5 May 1999)

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