Investigation Reports

For cases announced before January 1997, only hardcopies are available. They are at the Resource Centre of Office of The Ombudsman for public reference.

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1998/1999

1. Complaint against the Housing Department for delay in handling an application for external transfer on medical grounds (March 1999)
2. Complaint against the Buildings Department for failing to identify an unauthorized structure during an inspection and to offer a written explanation for the issue of a superseding order (March 1999)
3. Complaint against the Transport Department and the Administrative Office of a Magistracy of the Judiciary (March 1999)
4. Complaint against the Buildings Department for delay in taking follow-up action after serving a Demolition Order (March 1999)
5. Complaint against the Housing Department for unreasonably laying a communal salt water pipe which runs through their Home Ownership Scheme flats without their knowledge (March 1999)
6. Complaint against the Securities & Futures Commission about impropriety in handling the complainant's application for a replacement registration certificate (February 1999)
7. Complaint against the Inland Revenue Department for over-assessment on tax liabilities and repeated problems of lack of internal communication and co-ordination (February 1999)
8. Complaint against the Hong Kong Housing Society and the Housing Department for maladministration in handling matters relating to the construction and sale of flats of a housing estate.(December 1998)
9. Complaint against the Home Affairs Department for not adhering to its own Working Guidelines in handling an application under Section 3A of the Building Management Ordinance (BMO) in respect of the formation of an Owner' Corporation for a group of private residential buildings (December 1998)
10. Complaint against the Social Welfare Department for having unreasonably suspended payment of his Disability Allowance (November 1998)
11. Complaint against the Buildings Department for maladministration in regard to the issue of a removal order (November 1998)
12. Complaint against the Water Supplies Department for failing to take action to disconnect the water supply to a premises according to the law, resulting in the complainant's being accused by the Department of default in the payment of the water charges for the period from 1995 to 1997 (November 1998)
13. Complaint against the Hospital Authority for failure to give proper medical treatment and improperly requesting the complainant to sign a "Discharge Against Medical Advice" form (October 1998)
14. Complaint against the Immigration Department for mistakenly requesting the Correctional Services Department to bring the complainant to the immigration office for interview (October 1998)
15. Complaint against the Lands Department for permitting the developer of small houses to remove a footpath without prior consultation with the affected residents (October 1998)
16. Complaint against the Electrical & Mechanical Services Department and the Highways Department for mishandling a claim for repair cost against the complainant in respect of a traffic accident involving government properties (September 1998)
17. Complaint against the Student Financial Assistance Agency (SFAA) for delay in handling an application under the Local Student Finance Scheme (LSFS) and poor attitude of the processing officer concerned (August 1998)
18. Complaint against the Housing Department for unreasonable deletion from a tenancy without provision of proper rehousing (August 1998)
19. Complaint against the Marine Department (MD) for prohibiting the handling of containers at the eastern end of a Public Cargo Working Area (July 1998)
20. Complaint against the Works Bureau , Territory Development Department, Drainage Services Department and Highways Department in connection with the handling of the flooding in Mongkok (May 1998)
21. Complaint against the Urban Services Department, the Home Affairs Department and Land Development Corporation for maladministration in regard to the reprovisioning arrangements for the business stalls affected by a LDC redevelopment program. (May 1998)
22. Complaint against the Housing Department for delay in the payment of Domestic Removal Allowance in Temporary Housing Clearance (May 1998)
23. Complaint against the Water Supplies Department for inappropriately handling a complaint about water pressure at the complainant's house and asking her to install a water pipe at her own cost instead of honouring its promise to replace the pipe at her house (April 1998)
24. Complaint against the Lands Department for mishandling an application for relocation of a temple and the Housing Department for failure to make reprovisioning of the temple before cancelling its temporary licence (April 1998)
25. Complaint against the Government Laboratory for taking unreasonably long time in producing a toxicological examination report, and the Department of Health for failing to inform the complainant on the progress of the said report and refusing to provide the telephone number of the Govt. Lab (April 1998)

1997/1998

1. Complaint against the Hong Kong Housing Society for setting unreasonable eligibility criterion and making changes to complainant's application without his consent (March 1998)
2. Complaint against the Judiciary - mistakenly given the complainant a copy of a written judgment and not concerning his application for leave to appeal against jurisdiction (March 1998)
3. Complaint against the Legal Aid Department for inappropriately advising legal aid applicant to withdraw his appeal lodged with the court against the refusal of legal aid (March 1998)
4. Complaint against the Lands Department for delay in processing an application for building a small house and for mishandling the small house application (February 1998)
5. Complaint against Hong Kong Housing Authority and Water Supplies Department for delay in carrying out rectification works to installation of protection cage to water meters (February 1998)
6. Complaint against the Regional Services Department for having made serious mistakes in its planning, design and construction of a restaurant site at a new park (January 1998)
7. Complaint against the Hospital Authority for failure to attend to a patient promptly and for mishandling a complaint (January 1998)
8. Complaint against the Inland Revenue Department - delay in responding to a tax objection. (December 1997)
9. Complaint against the Highways Department, the Territory Development Department and the Lands Department for failing to erect street name plates at four new streets in Fanling in a timely manner (November 1997)
10. Complaint against the Judiciary for incorrectly informing an appellant that translation of court documents would not be provided (November 1997)
11. Complaint against the Hospital Authority for lack of consideration towards the well-being of the patient, resulting in delay in giving suitable medical treatment (November 1997)
12. Complaint against the Housing Department for unreasonably deleting the complainant's grandson from the public housing tenancy (October 1997)
13. Complaint against the Lands Department and the Urban Services Department for failing to take enforcement action against an illegal structure and poor co-ordination between the two departments in handling this complaint (October 1997)
14. Complaint against the Inland Revenue Department - raising demand for salaries tax on a taxpayer without ascertaining his chargeability, and failing to effectively convey its tax demand and taking tax recovery action unjustifiably (September 1997)
15. Complaint against the Transport Department for providing misleading information to the Transport Advisory Committee (September 1997)
16. Complaint against the Health and Welfare Bureau for inadequate consultation on Medical Registration (Amendments) Ordinance 1995 (August 1997)
17. Complaint against the Security Branch for delay in handling an Immigration Appeal (July 1997)
18. Complaint against the Judiciary for ill-manner of a Labour Tribunal officer, keeping a client waiting for an unduly long time, inappropriately arranging the client to be interviewed together with another client, and failing to timely inform the client that his attendance at the tribunal hearing was no longer required (June 1997)
19. Complaint against the Social Welfare Department for delay in the release of the second payment of the Criminal Injuries Compensation (June 1997)
20. Complaint against the Post Office for unreasonably requiring the payment for the change of the postal franking machine die (May 1997)
21. Complaint against the Economic Services Branch, Government Secretariat for withholding two consultancy study reports without a valid reason under the Code on Access to Information (May 1997)
22. Complaint against the Lands Department and the Agriculture and Fisheries Department for delay in taking enforcement action against unauthorised developments of a recreational resort on government land in a country park in the New Territories (April 1997)

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