Office of The Ombudsman, Hong Kong

Publications

	Annual Reports
	Investigation Reports
	Direct Investigation Reports
	OmbudsNews
	Ombudsman Ordinance
	Publications [Note:() indicating issuing date of the latest edition]
¡@	1. Performance Pledges (April 2006) 2. Publicity Leaflet (August 2005) 3. Tips for Making a Proper Complaint (July 2005) 4. Fact Sheet of The Ombudsman (June 2005) 5. Ombudsman Awards Leaflet (May 2005) 6. Direct Investigation (April 2003) 7. Leaflet on Mediation Service (January 2002) 8. Report of the Study on Correctional Services Department's Complaint Handling System (June 1998) Only has hardcopy in English version that is available at the Resource Centre of the Office of The Ombudsman for public reference. 9. Report of the Study on Complaint Handling Systems of Housing Department and Hong Kong Housing Society (June 1998) Only has hardcopy in English version that is available at the Resource Centre of the Office of The Ombudsman for public reference. 10. Operation Manual on Mediation Service (May 1998) 11. Maladministration and Redress (April 1998) 12. Effective Complaint Handling - a Tool for Better Serving the Community (April 1998) 13. Risk Management and Its Application (April 1998) 14. The Ombudsman and the Protection of Human Rights in Hong Kong (April 1998) 15. An Ombudsman System with Hong Kong Characteristics (January 1998) 16. Public organisations and the Citizens - The Ombudsman Guide to Good Standards of Customer Service for Public Officers (January 1998) 17. Administrative Fairness Checklist (April 1997) 18. Administrative Ethic Checklist (April 1997) 19. Act Justly and there will be Justice, Act with Integrity and there will be Respect (October 1996) 20. Leaflet on Internal Complaint Handling (INCH) Programme (January 1996)

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