Office of The Ombudsman, Hong Kong

Publications

	Annual Reports
	Summary of Investigation Reports
	Direct Investigation Reports
	OmbudsNews
	The Ombudsman Ordinance
	Publications [Note:() indicating revision date of the latest edition]
	1 . Fact Sheet of The Ombudsman (July 2011) 2 . Publicity Poster (June 2011) 3 . Publicity Leaflet (May 2011) 4. Leaflet on Mediation Service (January 2002) 5 . Maladministration and Redress (April 1998) 6 . Effective Complaint Handling - a Tool for Better Serving the Community (April 1998) 7 . The Ombudsman and the Protection of Human Rights in Hong Kong (April 1998) 8 . Public organisations and the Citizens - The Ombudsman Guide to Good Standards of Customer Service for Public Officers (March 1998) 9. An Ombudsman System with Hong Kong Characteristics (January 1998) 10 . Administrative Fairness Checklist (April 1997) 11. Administrative Ethics Checklist (April 1997) 12. Act Justly and there will be Justice, Act with Integrity and there will be Respect (October 1996)

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