Staff Recruitment

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Effective Public Administration

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Temporary Investigation Officers

It is our policy to recruit temporary full-time or part-time investigators to cope with fluctuations in caseload.  We welcome persons with rich experience in public administration interested in investigation work to register their interest by sending us their applications with their personal particulars.   

Level of Appointment

These temporary appointments are normally made at two levels:

A.  Chief Complaints Officer level

     To vet submissions and drafts for cases of alleged maladministration which have been processed by our investigators and make recommendations to The Ombudsman via the Deputy Ombudsman for conclusion of the cases; or

     To undertake special assignments.

B.  Senior Complaints Officer level 

     To conduct investigation into cases of alleged maladministration including inquiries and site visits, scrutiny of information, analysis of findings and preparation of reports for submission to head of investigation teams and the relevant Assistant Ombudsman.

Entry Requirements

Candidates should have a recognised degree from a Hong Kong university or equivalent, with a good command of spoken and written Chinese and English.  They should have at least 15 and 10 years' administrative or management experience in Government departments or public organisations for appointment at the Chief Complaints Officer and Senior Complaints Officer levels respectively. 

Knowledge of Putonghua and computer applications of Chinese and English word-processing is an added advantage.

Remuneration and Terms

Appointment is normally on short-term contracts.  Remuneration can be at a monthly, daily or hourly rate.  Benefits are provided in accordance with the Employment Ordinance (Cap. 57), Employees' Compensation Ordinance (Cap. 282) and the Mandatory Provident Schemes Ordinance (Cap. 485).

Renewal of contract may be offered to good performers subject to service needs.

Application

Application form is available at the Office of The Ombudsman and can also be downloaded from our website ( http://www.ombudsman.gov.hk ).  Copies of certificates and transcripts in support of academic qualifications and working experience should accompany the completed application. 

Applications should reach the Office of The Ombudsman at GPO Box No. 3300, Hong Kong.  Please mark "Post Application" on the envelope.  Applications will be put on file and suitable candidates will be approached when the Office is in need of temporary investigation officers.

For enquiries, please call 2629 0423.

General Notes

All applications will be treated in the strictest confidence.  Personal data provided will be used only for the purpose of recruitment.  Applicants have a right to request, in writing to the Chief Manager of the Office, access to and correction of personal data collected from them.

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